Illustrate is sold through the Apple App Store as a one-time purchase. Apple processes the payment and has final control over App Store refunds.

This policy should be read alongside our Terms of Service and Privacy Policy.

Effective

October 15, 2025

Last updated

July 28, 2026

Version

2.1

• A critical bug or persistent crash prevents normal use on a supported device.
• The app was purchased but not properly delivered or unlocked.
• You were charged multiple times for the same purchase.
• The app materially differs from what was advertised at the time of purchase.
• There was an unauthorized or accidental purchase, subject to review.

• A change of mind after the app works as described.
• Dissatisfaction caused by your chosen AI provider, provider pricing, or provider content restrictions.
• Problems caused by unsupported devices, operating system issues, or user configuration errors.
• Requests made outside applicable App Store or consumer-protection windows without exceptional circumstances.

• We aim to review direct support requests within 3-5 business days.
• Earlier requests are generally easier to evaluate than late requests.
• Any refund approved by Apple is returned to the original payment method, subject to bank processing times.